Legal information
Terms and Conditions
Effective from 1 August 2026
1. General provisions
These terms and conditions (hereinafter referred to as "terms“) are governed in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter the „Civil Code”), the mutual rights and obligations of the contracting parties arising from the purchase agreement concluded between the seller and the buyer via the online shop at www.cultusgarden.store.
Seller: Cultus Lab s.r.o., registered office at Říční 456/10, 110 00 Prague 1, Company ID 09577483, email cultuslab@gmail.com. The company is registered in the Commercial Register maintained by the Municipal Court in Prague. The seller is not a VAT payer.
The seller operates the online shop under the brand name CULTUS garden.
If the buyer is a consumer, i.e. a person entering into a contract with the seller outside the scope of their business activity, relationships not governed by these terms are also subject to Act No. 634/1992 Coll., on Consumer Protection.
2. Conclusion of the purchase agreement
The presentation of goods in the online shop is for informational purposes only and does not constitute an offer within the meaning of Section 1732(2) of the Civil Code. The buyer\'s order is a proposal to conclude a purchase contract. The purchase contract is concluded at the moment the seller confirms acceptance of the order to the buyer\'s stated e-mail address.
Before submitting the order, the buyer is able to check and amend the entered details. The buyer agrees to the use of means of distance communication; the costs of these are borne by the buyer and do not differ from the standard rate.
The seller reserves the right not to confirm an order, in particular if the goods are sold out, are no longer available from the manufacturer, or the price was clearly stated in error. The seller will inform the buyer of this without undue delay and, where applicable, refund any amount already paid.
3. Prices and payment terms
All prices shown in the online shop are final. The seller is not a VAT payer, so no tax is added to the prices. The seller covers delivery costs across the Czech Republic; the buyer does not pay it. The buyer sees the total order price before submitting it as binding.
The price may be paid using the methods offered during checkout: Apple Pay, Google Pay or payment card. The goods remain the property of the seller until the purchase price has been paid in full. The seller will issue a tax document once the price has been paid and send it electronically to the buyer\'s e-mail address.
4. Delivery terms
We ship goods with DHL. The usual delivery time is 7–14 working days from conclusion of the contract, or from the crediting of the amount to the seller\'s account in the case of advance payment. Each piece is prepared in the German workshop, so delivery times may vary depending on stock availability and production workload. The stated time is approximate, and failure to meet it does not constitute a material breach of contract.
We pack our parcels with great care to protect fragile goods, using biodegradable cornstarch packing chips as filler. Express delivery is available by prior arrangement, with the price set individually.
We recommend that the buyer inspects the parcel upon receipt. If the packaging is visibly damaged, we recommend drawing up a report of the damage with the carrier. This recommendation does not affect the buyer\'s rights arising from defective performance.
5. Withdrawal from the agreement
A buyer who is a consumer has the right, in accordance with Section 1829 of the Civil Code, to withdraw from a contract concluded at a distance within 14 days of receiving the goods, without giving a reason. If the order was split into several shipments, the period runs from receipt of the last one.
To meet the deadline, it is sufficient to send the withdrawal on the last day of the period. Withdrawal may be sent to the seller\'s registered address or e-mail; the sample form under Government Regulation No. 363/2013 Coll. may also be used.
The buyer shall send or hand over the goods to the seller without undue delay, no later than 14 days from withdrawal. The buyer bears the cost of returning the goods.
The seller will refund the buyer all monies, including delivery costs, within 14 days of withdrawal, using the same method by which they were received, unless otherwise agreed. The seller is not obliged to refund the money before the buyer has returned the goods or proven that they have been dispatched. If a delivery method other than the cheapest one offered was chosen, the seller will refund delivery costs only up to the amount corresponding to the cheapest delivery method offered.
The buyer is liable for any decrease in the value of the goods resulting from handling them in a way other than what is necessary to establish their nature, characteristics and functionality.
6. Rights arising from defective performance and claims
The rights and obligations of the parties arising from defective performance are governed by Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code. The seller warrants to the buyer that the goods are free of defects upon receipt and correspond to the agreed description, type, quantity, quality and functionality.
The consumer may claim a defect that appears in the goods within two years of receipt. If a defect appears within one year of receipt, the goods are presumed to have been defective already at the time of receipt.
The buyer submits a complaint at the seller\'s registered address or by email. The seller shall issue the buyer with written confirmation that the complaint has been made and will process it within 30 days at the latest from the day it is claimed, unless the parties agree on a longer period.
Normal wear and tear, damage caused by improper use or mechanical impact, and minor variations in the shape, shade and structure of the glass are not considered defects. The goods are handmade, and such variations are therefore a feature of the product, not a defect.
7. Out-of-court resolution of consumer disputes
The body competent for out-of-court resolution of consumer disputes arising from the purchase contract is Czech Trade Inspection Authority, with registered office at Gorazdova 1969/24, 120 00 Praha 2, website adr.coi.cz. The consumer may also use the online dispute resolution platform set up by the European Commission.
8. Protection of Personal Data
The processing of the buyer\'s personal data is described in a separate document Personal data protection, which forms an integral part of these terms.
9. Final provisions
Relationships not governed by these terms are subject to the law of the Czech Republic. If the buyer is a consumer, this choice of law does not affect any rights arising from the legislation of the country of their habitual residence.
The seller is entitled to amend these terms; for any given order, the version in force at the time it is submitted always applies. If any provision is invalid, this does not affect the validity of the remaining provisions.